Privacy and Cookie Policy

This privacy policy sets out how this website (hereafter "the Store") uses and protects any information that you give the Store while using this website. The Store is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. The Store may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

What we collect

We may collect the following information:

• name
• contact information including email address
• demographic information such as postcode, preferences and interests
• other information relevant to customer surveys and/or offers

For the exhaustive list of cookies we collect see the List of cookies we collect section.

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

• Internal record keeping.
• We may use the information to improve our products and services.
• We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
• From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

• whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
• if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by letting us know using our Contact Us information

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please email us this request using our Contact Us information.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

The privacy of our customers is regarded with the utmost respect and every precaution is taken to protect it at all times. The following statement tells you what information we require and collect from our users and how we will handle it. As a visitor or a customer of this website, you agree with our Privacy Policy.

Personal Information

1. Personal information such as your name, address and credit card details are required when you place an order with us. Please be sure that this information is correct, accurate, current and complete. If details are inadequate, or if we suspect that they are false, we may terminate the order.
2. This information is used for the purpose of processing and dispatching your order. Should we need to contact you regarding your order, we will do so via the email address or telephone number provided. We will not contact you for any reason except a matter directly related to your order.
3. You may wish to receive news from us by email about our latest products or about special offers. Please check the box at the end of the order form to say that you want to be kept up to date.
4. All personal information is stored off-line in our computer records, accessible only to those with highest authority and relevant passwords.
5. According to the Data Protection Act, a user has the right to see personal information stored by us. A written request must be made for this.

Sharing Information

1. We will never share, lend or sell your personal information to third parties. Your personal information will never be entered into a mailing list, except if you opt for news updates from Shiva. Communication in this case will be by email only and your email address will never be passed on to any third party.

Credit Cards & Security

1. All credit card details are encrypted and protected using industry standard SSL security.
2. When using a web browser you will notice that when you are on a secure page, the “locked” icon will appear in the address bar. This will appear on pages such as the Order Form.
3. If there is a breach of security that cannot be attributed in any way to negligence or deliberate misuse on the part of shivaonline.co.uk or our affiliates, we cannot be held responsible.

IP Address

1. Your IP address – Internet Protocol address - is automatically logged by our servers when you visit our site. This is normal for all e-commerce websites. IP addresses are used to collect traffic data about users and visitors to our site.

Links

1. All websites have their own Privacy Policies. If you visit a website via a link at shivaonline.co.uk, please make sure you read its Privacy Policy as it may differ from ours. shivaonline.co.uk takes no responsibility for information you give to other websites.

Notification of changes

1. If we decide to change our Privacy Policy in any way that might affect the use your personal information, you will be notified by email before any such changes are made.

GDPR

1. Due to the GDPR (General Date Protection Regulation) changes being introduced as of May 25th 2018, we'd like to clarify what we do with your data: we do NOT share your data with anyone; we only use it to process your orders, send important information about your orders and account, and to make sure we're providing you with great customer service. We only keep the minimum amount of data that we require for this and store it securely.

List of cookies we collect

The table below lists the cookies we collect and what information they store.